Website: www.ktckart.com
Managed: KtcKart
Operated By: KULDEEP TRADING COMPANY

At KTC Kart, customer satisfaction is our top priority. We take great care in ensuring the quality and freshness of all our products. However, if you face any issues with your order, please refer to our Refund & Return Policy below.

✅ Returns Eligibility

Due to the perishable nature of dry fruits and edible products, we only accept returns under the following conditions:

  • You received a damaged or defective product

  • You received a wrong item (different from what was ordered)

  • The product is expired or not fit for consumption at the time of delivery

📦 Return Request Window

  • Return requests must be raised within 48 hours of delivery.

  • Requests made after 48 hours will not be entertained due to product sensitivity.

📸 Proof Required

To process a return, you must provide:

  • Clear images of the product

  • Image of the invoice and outer packaging

  • A brief description of the issue

Please email this to online@ktckart.com or WhatsApp us on [8740022727].

💸 Refund Process

Once your return request is approved:

  • A replacement will be shipped OR

  • A refund will be issued to your original payment method within 7 working days & bank & festival holiday not calculate

🚫 Non-Returnable Items

We do not accept returns for:

  • Opened or used products

  • Items requested for return beyond 48 hours

  • Change of mind or taste preference

📍 Cancellations

  • Orders can only be canceled before dispatch.

  • Once shipped, cancellation is not possible.

📞 Contact Us

For refund, return, or cancellation assistance:
📧 Email: support@ktckart.com
📞 Call/WhatsApp: +91-8062181605